Routemize

FAQ

Questions about
instant booking.

Everything owners ask before they put a “book now” button on their website. Still stuck? Send us a message.

The basics

What is Routemize?+

Routemize is route-optimized instant booking software for home-service businesses. Customers book an estimate on your website or from a link you send, and Routemize only offers them the times that add the least drive time to the route you're already running that day.

Why can't service businesses normally offer instant online booking?+

Because every job is at a different address. A restaurant seats you at a table; a contractor has to drive to you. One badly placed appointment can add 45 minutes of driving and wreck the day, so most companies book by phone instead. Routemize works out the drive time before a slot is ever offered, which makes instant booking safe.

Is Routemize a CRM?+

No. Routemize is the booking and scheduling layer that sits in front of your CRM. It works with DripJobs, Jobber, Housecall Pro and anything else through Zapier, and confirmed bookings sync straight in.

Do I need a website to use it?+

No. You get a booking link you can text to customers, post on social, or put in your email signature. If you do have a website, you can also embed the booking form on it.

Drive time and scheduling

How does Routemize reduce drive time?+

When someone asks to book, Routemize compares that job address against the stops already on your calendar and ranks the open times by how few extra miles each one adds. Customers only see route-friendly times, so appointments cluster in the same part of town instead of scattering.

Can I stop people booking outside my service area?+

Yes. You draw your service area as a radius, a list of zip codes, or a custom shape on the map. Anyone outside it can't take a slot — the request is politely declined or sent to you for review.

Can I choose which jobs book instantly?+

Yes. Your bread-and-butter work can auto-book, while specialty jobs, commercial bids, or anything you'd rather quote yourself can be set to request-only, so it waits for your approval instead of holding a slot.

Will it double-book me?+

No. Routemize reads your live calendar and removes anything that conflicts, including existing estimates and personal blocks, before showing a customer any times.

The AI voice agent

Does Routemize answer phone calls?+

Yes. The AI voice agent picks up calls you miss — including nights and weekends — talks to the customer, qualifies the job, and books the same route-friendly appointment, then syncs it to your CRM.

Will customers know it's not a person?+

The agent is straightforward and professional, and it handles the whole conversation from greeting to confirmed appointment. There's a published, unedited recording of it booking a real inbound call on-route in under four minutes.

Teams, admins and agencies

Does it work for teams with multiple reps?+

Yes. Give each rep a territory and Routemize sends every new booking to whoever is already working closest to that address. If the best-fit rep is full, the next-closest available teammate is offered so the lead never dead-ends.

What if an office admin or VA books for us?+

When a customer calls, your admin types the address and instantly sees every rep ranked by drive time to that job. They book the right one on the spot — no Googling the address, no putting the customer on hold. This works especially well for overseas VAs who don't know the local geography.

Can customers book straight from a Facebook ad?+

Yes. Agencies use Routemize so customers book a real appointment from the ad instead of filling in a lead form. The Meta Pixel and Conversions API are built in, so campaigns can optimize on booked appointments.

Getting started

How long does setup take?+

About ten minutes. You set your service area, your job rules, and the hours you take estimates, then share your link.

Is there a free trial?+

Yes — a 14-day free trial. You don't need a card to try it.

Which trades use Routemize?+

Painting, roofing, siding, windows and doors, gutters, flooring, HVAC, plumbing, electrical, landscaping, pressure washing, fencing, concrete and epoxy, decks and patios, remodeling, cleaning, pest control, solar, pools and spas, and handyman businesses. If your team drives to the job, it applies.

Do I have to switch off my current software?+

No. Routemize is the booking layer in front of what you already use, and bookings flow into your existing CRM.

Let customers book you online.
Without wrecking your day.

Start free trial

14-day free trial · set up in about 10 minutes