Terms of Service

Please read these Terms of Service (“Terms”) carefully before using the Service. These Terms govern your access to and use of the websites, applications, and services offered by Routemize (the “Company,” “we,” “us,” or “our”) (collectively, the “Service”).

1. Definitions

• Account — a unique account created for you to access the Service.
• AI Features — any artificial-intelligence, machine-learning, or automated functionality within the Service, including the AI voice agent, automated suggestions, and predictive routing/assignment.
• Communication Services — functionality that enables sending or receiving SMS text messages, emails, or voice calls.
• Subscriptions — access to the Service offered on a subscription basis.
• Your Data — any data, content, or information you or your customers input, upload, or transmit through the Service, including Booking & Customer Data.
• Country — Florida, United States.

2. Acknowledgment

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part, you may not use the Service. You represent that you are over the age of 18; the Company does not permit those under 18 to use the Service. Your use of the Service is also conditioned on your acceptance of our Privacy Policy.

3. The Service

Routemize provides route-optimized booking software that lets service businesses accept appointments into times that fit their route, assign leads across a team by territory or rotation, answer calls with an AI voice agent, send reminders, and connect with third-party tools. Features may change over time.

4. Beta & Early Access

Parts of the Service may be offered as a beta or early-access release. Beta features are provided “as is” and “as available,” may contain bugs, and may be changed, limited, or discontinued at any time. Beta access may be offered free of charge or at locked-in early pricing as described at sign-up. We may use feedback you provide to improve the Service.

5. Subscriptions

Subscription Period & Renewal

Paid portions of the Service are billed in advance on a recurring basis (such as monthly or annually) depending on the plan you select. Your Subscription will automatically renew under the same conditions unless you or the Company cancels it.

Cancellation

You may cancel renewal through your Account settings or by contacting admin@routemize.com. You will not receive a refund for fees already paid for the current period and may use the Service until the end of that period.

Billing

You must provide accurate, complete billing information and a valid payment method. If automatic billing fails, the Company may issue an invoice for manual payment; if payment is not received by the stated deadline, the Company may suspend or terminate access without further notice.

Fee Changes

The Company may modify Subscription fees. Changes take effect at the end of the then-current period, and we will provide reasonable prior notice so you may cancel before they apply.

Refunds

Except where required by law, paid Subscription fees are generally non-refundable.

6. User Accounts

You must provide accurate, complete, and current information. You are responsible for safeguarding your password and for all activity under your Account, for not sharing credentials with unauthorized individuals, and for promptly notifying us of any unauthorized access or security breach. Where your plan includes multiple seats, each seat is intended for a single named individual.

7. Your Data & Acceptable Use

You retain ownership of Your Data. You grant the Company a non-exclusive, worldwide, royalty-free license to use, process, store, and transmit Your Data solely to (i) provide the Service, (ii) improve and develop the Service, (iii) generate aggregated, anonymized analytics, and (iv) as described in our Privacy Policy.

You agree to use the Service only for lawful purposes and not to: violate any applicable law; send unsolicited communications (spam); harass or threaten anyone; engage in fraudulent or deceptive practices; upload malware; gain unauthorized access; interfere with the Service; use automated scraping; impersonate others; or resell the Service without authorization.

8. Communication Services & Consent

If you use the Communication Services (SMS, email, or voice calls, including the AI voice agent), you agree to comply with all applicable laws — including the TCPA and CAN-SPAM Act — to obtain all necessary consents from recipients before contacting them, to honor opt-out requests promptly, to include accurate sender identification, and to indemnify the Company for any claims arising from your violation of communications laws. You are responsible for any call recording or disclosure obligations applicable to your jurisdiction.

9. AI Features

The Service may include AI Features that provide automated suggestions, scheduling/assignment decisions, voice handling, and other AI-powered functionality. You acknowledge that AI Features assist you and are not a substitute for professional judgment, that AI output may contain errors, and that you are responsible for reviewing AI-generated communications and decisions and for any consequences of their use. The Company makes no guarantee regarding the accuracy of AI outputs.

10. Intellectual Property

The Service and its original content, features, functionality, designs, workflows, algorithms, and underlying technology (excluding Your Data) are and remain the exclusive property of the Company and its licensors, protected by copyright, trademark, trade-secret, and other laws. Routemize is patent pending. We grant you a limited, non-exclusive, non-transferable right to use the Service under these Terms. You may not reverse engineer, decompile, or disassemble the Service except as permitted by law. You assign to the Company all rights in any Feedback you provide, or grant a perpetual, royalty-free license to use it.

11. Third-Party Services

The Service integrates with third-party services (such as your CRM, calendar, mapping providers, Zapier, payment processors, telephony/SMS providers, and advertising platforms like Meta). Your use of those services is governed by their terms, and we are not responsible for them.

12. Service Availability & Modifications

We strive for high availability but do not guarantee uninterrupted access; the Service may experience downtime, maintenance, or degraded performance. We may modify, update, add, remove, or deprecate features at any time. If we discontinue a feature material to your use, we will make reasonable efforts to provide at least 30 days’ notice, except where required for legal or security reasons.

13. Data Retention & Deletion

During your Subscription, you may export Your Data at any time. Upon termination, the Company will retain Your Data for 30 days, after which it may be permanently deleted. You are solely responsible for exporting any data you wish to keep prior to termination.

14. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted or error-free, or that routing, scheduling, or attribution results will meet your expectations.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100 USD IF YOU HAVE NOT PURCHASED ANYTHING. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION.

16. Indemnification

You agree to defend, indemnify, and hold harmless the Company from any claims, liabilities, damages, losses, costs, or fees arising out of or relating to: your violation of these Terms; your use of the Service; your violation of any third-party right or applicable law; any communications sent through the Service; your use of AI Features; or any claim by your customers or employees.

17. Dispute Resolution

If you have a dispute about the Service, you agree to first try to resolve it informally by contacting admin@routemize.com, and to negotiate in good faith for at least 30 days before initiating formal proceedings. Any dispute that cannot be resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association in Florida. CLASS ACTION WAIVER: you agree that dispute-resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

18. Termination

We may suspend or terminate your Account immediately, without prior notice, if you breach these Terms, engage in harmful activity, fail to pay fees, or where required by law. Upon termination, your right to use the Service ceases, all licenses end, Your Data is retained for 30 days and then may be permanently deleted, and you remain liable for all fees incurred prior to termination. Provisions that by their nature should survive termination will survive.

19. Governing Law

The laws of the State of Florida, United States, excluding its conflict-of-laws rules, govern these Terms and your use of the Service.

20. Changes to These Terms

We may modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days’ notice before the new terms take effect. By continuing to use the Service after revisions become effective, you agree to be bound by the revised Terms.

21. Contact Us

Questions about these Terms?

Routemize · 3101 SW 34th Ave, Ocala, FL 34474
Email: admin@routemize.com